FAQ
Answers to the questions we're asked most.
How long does a custom basket take?
If any items that match your theme are fine, most custom baskets are ready in 1–2 days once you've approved your proposal and paid. If you ask for specific items, we'll check availability and confirm the timeline with you before anything is promised.
How does ordering a custom basket work?
Fill in the short questionnaire, have an optional free 15-minute consult, and we send you a proposal with the contents and price. You get one round of changes, then we email you an invoice. Once it is paid, we source, build and send your basket.
Can I change items in my proposal?
Yes. Every proposal includes one round of revisions. Smaller baskets include up to 2 item swaps and larger baskets up to 4. Planning something bigger? We're happy to be flexible — just ask.
When do I pay?
Only after you have approved your proposal. We email you a secure invoice and you pay online. We do not buy any items until you have approved your basket.
Can I cancel or get a refund?
Custom baskets are made just for you, so they're typically non-refundable once you've approved your proposal and paid. If something arrives damaged, contact us within 48 hours with a photo and we'll make it right.
Do you include food? What about allergies?
Only if you want us to. The questionnaire asks whether we can include snacks or treats and about any allergies or sensitivities, including fragrance. Packaged treats are made in facilities that may handle common allergens, so please tell us about every allergy.
Where do you ship?
We ship within the USA. Shipping options and costs are confirmed in your proposal.
Do you have ready-made baskets?
Yes. Ready-made baskets can be bought straight away from the shop. When a seasonal collection sells out, custom baskets are always open.